France
13 November 2024
At Lumon, we are dedicated to ensuring that your business’s international payments and foreign currency transactions are smooth, cost-effective, and, above all, secure. To maintain that trust, we want to help you recognise how and when we’ll contact you, so you’re always confident you’re dealing with us.
Below, we’ve outlined how we’ll contact you so you can confidently spot the difference between a genuine interaction with Lumon and something suspicious.
When we’ll ask for your personal details
To ensure your transactions are safe, there are specific times when we may ask you to provide or confirm personal details. We do this to keep you and your account secure.
• When registering your Lumon account
• During any phone contact
• When updating identity checks
Sharing your bank details
We will ask for bank details before setting up a new beneficiary on your account, to further protect you. We’ll only ask for your bank details via email before or after a financial transaction. To further protect you, we may call to confirm these details. If you ever have doubts, don’t hesitate to call us directly for peace of mind. For added security, you can also update your bank details directly in your Lumon online account.
Please note we’ll never ask you to confirm any multi-factor authentication codes with us.
How we’ll contact you
We’re committed to keeping you informed about your payments, account updates, and our services, and we do so through trusted channels like email or phone. Here’s what to expect when we get in touch:
• You’ll receive helpful updates from us, like service information, market reports, rate alerts, promotions, and webinar invitations. These emails will always come from [email protected]. If you ever want to stop receiving these, just click the ‘unsubscribe’ link at the bottom of the email
• For account-related matters, such as login details or payment confirmations, we’ll send service emails from [email protected]
• Payment links will come from [email protected] to confirm your bank details and allow you to review the information we’ve recorded.
• Transaction-related emails, including confirmations, reminders, and updates, will come from [email protected] , while communication with your account manager may be sent from their dedicated email address.
• We may work with trusted partners like FX Squared and Abacus, who could introduce you to Lumon’s services through their own email addresses.
• For additional support, you may also receive communication from [email protected] or [email protected]
Always ensure emails come from trusted sources and avoid clicking on any suspicious links. If you’re ever unsure if an email is genuine or not, we recommend getting in touch with your account manager or calling us directly.
Phone
We might also contact you via phone to provide updates and insights:
Our currency specialists may contact you over the phone to discuss your payment needs or provide market updates. The number 0203 384 7280 is the main number used by our corporate client team, though they sometimes may call using their direct lines.
If you originally worked with us as a corporate client and now have personal FX requirements, your corporate dealer may still assist you. If you ever have questions, you can reach out to your dealer directly through the main Lumon phone line or their direct contact details.
Website
If you have submitted a currency risk assessment or used the contact form on our website, you will receive an acknowledgment email from [email protected].
Stay safe and secure
At Lumon, we’re always here to help. If you ever receive an email, text, or phone call that doesn’t seem right, don’t hesitate to reach out to us directly for confirmation. You can contact us at:
UK: +44 (0)203 384 7280
EU: +353 (0) 1 592 1528
